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Shipping policy

Last updated: August 2026

Delivery area

We deliver to Austria, to Germany and to the other European Union countries we serve. Shipping to Switzerland and Liechtenstein is not possible via this shop.

Shipping costs

  • Austria and Germany: €4.90 – free shipping on orders over €49
  • Other EU countries served: €9.90 – free shipping on orders over €99

All prices include the applicable statutory VAT. The shipping costs that apply to your order are shown to you during checkout before you complete your order.

Processing and delivery time

We ship on business days. Delivery normally takes 2–4 business days from conclusion of the contract or – in the case of prepayment – from receipt of payment. Business days are Monday to Friday, excluding public holidays.

Shipment tracking

As soon as your order has left our warehouse, you will receive a shipping confirmation by email. If it contains a tracking number, you can use it to follow the delivery online.

Partial deliveries

If individual items in your order are not immediately available, we will let you know and deliver – where reasonable for you and after prior agreement – in partial shipments. This does not incur any additional shipping costs for you.

Taxes and customs duties

No additional customs duties or import charges apply to deliveries within the European Union. The prices shown in the shop include statutory VAT.

Incorrect address, undelivered shipments

Please check your delivery address carefully before completing your order. If a shipment is returned to us because of an incomplete or incorrect address, we will contact you and arrange a new shipment. The regular shipping costs may apply to the new shipment.

Damaged shipments

If a shipment arrives visibly damaged, please contact us right away with photos of the packaging and the contents at [email protected]. We will then take care of a solution quickly.

Returns

You can return any item within 30 days of receipt – free of charge with a pre-paid return label, including opened and partially used products. The easiest way to request a return is directly in your customer account under “My account” at the relevant order. You will find all the details on returns and on the statutory right of withdrawal in our withdrawal policy.